Working with us

Working with Bridgeway Printing and Graphics, FAQ and best practices.

Let’s work together in person and get your project built right.

We want your experience with us to be as amazing as possible.  The best way for us to do that is to make time for some direct communication from one of our print specialist about.  We will visit by phone chat, email or we will come to you for a site visit.  You can learn more by visiting our connect with us page.   We feel this is really important because we have the ability to run your artwork through our Visual Attention Software.  (VAS)  Nothing will help you gain more of a competitive advantage over your competition. We offer this service for free when you choose Bridgeway Printing as your offline marketing partner.   Its a huge part of how we do a better job connecting you with your customers.   We guarantee you will learn something valuable by going through the process.

Self-serve Online

You can order directly online.  The buy button does work, and payments are secure.  However, it is really most useful as a pricing tool.  We prefer if you contact us for personal service.   If you choose to order online, go ahead and place your order, you’ll immediately receive an e-mail confirmation with your order number. If you have artwork you’d like us to use or work from to create new art, simply use our file uploader.   The link is in your order confirmation email.  Shortly thereafter (during business hours) you’ll receive an email from one of our production specialist who will be taking personal care of your order.  We fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, the next thing you’ll receive a quote and link to your online proof.  There you’ll have the opportunity to approve it or make suggestions for changes and improvements.  All of your artwork set up for an order is FREE. We don’t charge for set up,  FILE FIX or prep! Once you’ve approved the art you’ll see an order confirmation with all of the dates and charges. Keep in mind the charges will not change (including shipping!) from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.

Remember, nothing goes into production without your approval!

Artwork

What kind of artwork can I send? And, what if I don’t have artwork?
Don’t worry. Send us what you have. Use our uploader to send files.  Our graphic artist will File Fix work with what you have to create exactly what you need – FREE. Don’t have art?  Just tell us what you’re thinking and we’ll create it for you – You can learn more about our Graphic Design Service here. 

Can you keep my art on file?  Yes! We keep your artwork on file to make reordering and using your art on other products fast and simple!

Where do I send my artwork?
If ordering online, just follow the links, and instructions in your order confirmation email.  If you’re working directly with us,  you can upload it here.

Can I specify colors for my job?
Yes! We are the color correction and matching experts.  If its digital work, it’s pretty easy.  If it is silk screening, please keep in mind that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required.  Your Printing Specialist will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help.  Just ask.

Shipping & Delivery

We offer free delivery.  This is our favorite option.  We hope it is your to.

How fast will I get my order?
Production times are fast usually only a couple days for custom work.  If you have any questions contact us – we love a challenge and would be happy to help meet your deadlines!  In most cases, we will do rush work for free.  If its super crazy, and we have to work all night we will probably charge you.  We don’t start anything until we get your approval.

Can I ship internationally?
In many cases yes. Our affiliate business Artofaction.com does it every day.   We can use them to help us out. However, it’s best to work with your account representative on this as each case is a bit different.

Can I ship using my own shipping account?
Yes. Just let your printing representative know (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to help.

Payment

What type of payments do you accept?
We accept checks, Paypal, and all major credit cards. Oh yeah, cash works too!

 

Privacy

Bridgeway Printing and Graphics recognizes your concern about privacy and security on the internet. We want you to feel comfortable and secure using our site.   You can view our full privacy policy here.

General Ordering Information

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been printed, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Care Representative (you’ll get an e-mail from them shortly after you place your order!) and they’ll be happy to assist you.

What are set up charges?
Some of the items we offer have set-up charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to set up a production file for digital printing, create the screen, die or other necessary items to produce your work.  All charges will be included in your quote.  Nothing gets produced until we receive your approval.

Will I see a proof before my order goes into production?
Yes! This includes reorders where you have already approved a proof.  Prices and delivery times are subject to change. Nothing gets produced until we receive your approval.

Do you charge sales tax?

Bridgeway Printing currently collects sales tax on orders shipped to Washington  In addition, the following states do not currently impose a sales tax: Alaska, Delaware, Montana, New Hampshire and Oregon.

If your organization is exempt in any of the states where we collect sales tax, please supply us with the appropriate tax exemption or resale certificate.

Bridgeway Printing and Graphics is not required to, and does not, collect sales or use tax in all states, including but not limited to, Colorado, Kentucky, Oklahoma and South Dakota.  However, your purchase from Bridgewaypriniting.com is not exempt from sales or use tax solely because the sale was made via the Internet, phone or other remote means.  Any purchase from us may be subject to the sales and use tax in the state where the product is shipped to unless specifically exempted.  The state where your order is shipped to may require you to pay use tax to the state agency that administers sales and uses tax, as described on that agency’s website.  The state agency may also require you to file sales or use tax return or other return at the end of the year, reporting all the taxable purchases that were not taxed by the retailer and to pay tax on those purchases.  Please consult the website of the relevant state tax agency for more information.

Can I see examples?
Yes! Unfortunately, we’re not right next door to you.  However, we make this process as frictionless as possible.   Please understand apart of success is that we operate a modern and low-cost manufacturing facility centrally located in the Gorge, (North Bonneville WA). The fact is there are so many media options and solution options.  Consultation is the best practice.    We offer samples in our lookbook, and you can #Slack with us anytime.  We are happy to connect with you at your location.  Sign up here if you’re interested.   We want you to get exactly what you want, which includes running your own calendar.  We’re happy to provide you an example of an item(s) you’re considering.

Guarantees

What if I’m unhappy with my product?
If you’re unhappy with your order for any reason,  or the quality isn’t ‘spot on’ just contact your printing representative and we’ll rerun your order or refund your money.   We are more than a print shop,  we are your connection to your customers which is a connection to success. Your return business is how we measure our success. We will work with you to be sure you’re 100% satisfied.